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CRM Solutions

Customer Relationship Management systems help your business communicate with prospects, share sales information, close deals and keep customers happy.

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    • Is Low Customer Satisfaction the Inflation Antidote?
    • Companies Need to Increase Content Moderation
    • Google Further Delays Cookie Phase-Out
    • Contact Center Software to Be a $93 Billion Market by 2027
    • Chatbots Will Be a Primary Customer Service Channel by 2027, Gartner Predicts
    • Despite Importance of Customer Engagement, Few Companies Excel at It, HBR Finds
    • Microsoft Launches the Microsoft Digital Contact Center Platform

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  •       CRM CRM News Podcasts

    • How Frictionless Organizations Handle “I Want to Cancel My Account (or Service)”
    • How AR technologies benefit e-commerce businesses
    • How a Customer Experience Professional Deals with Angry Customers
    • Best Practices in Implementing a Customer Data Platform for Retailers
    • The Future of Work Will Remain Flexible, but Keeping Employees Properly Connected is Key
    • A Delicious Example of Internal Customer Service: The ‘Ice Cream Airlift’ from Nextiva
    • Digital is local: What separates top brands from the competition
    • Sales Pipeline Radio, Episode 321: Q & A with Omi Bell @iamshellybell

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